Widerrufsrecht
Return & Refund Policy
Last updated: July 10, 2026
1. Overview
At Prime Health, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. This policy explains how refunds and cancellations work for our digital products.
2. Nature of Our Products
All products sold on this website are digital products delivered electronically. After your payment is confirmed, you receive access by email and/or through an instant download link. Nothing is shipped physically, so there is no item to send back to us.
3. Refund Eligibility
We accept refund requests within 30 days of the purchase date, provided the following conditions are met:
- The product was not delivered or you were unable to access it
- The product is materially different from its description on our website
- The file is corrupted, incomplete, or unreadable and we are unable to resolve the issue
- You were charged more than once for the same order
4. Non-Refundable Situations
Except where you are exercising a statutory right described in Section 9 below, the following are not eligible for a refund:
- Requests made more than 30 days after the purchase date
- Change of mind after the content has been downloaded or accessed in full
- Claims that the content did not produce a specific personal result, as results depend on individual application
- Lack of the basic technical requirements described on the product page (for example, a device able to open PDF files)
- Gift cards and promotional bundles marked as final sale
5. Technical Issues and Access Problems
If your download link does not work, expires, or the email with your access does not arrive, contact us at contact@slushi-amazing.shop before requesting a refund. Please also check your spam or promotions folder. In most cases we can resend your access immediately at no cost.
6. How to Request a Refund
To request a refund, please contact us at contact@slushi-amazing.shop with the following information:
- Your order number
- The email address used at checkout
- The product concerned
- The reason for the request
Our team will respond within 1–2 business days with detailed instructions.
7. Refunds
Once we receive and review your request, we will notify you by email. If your request is approved, a refund will be issued to your original payment method within 5 business days. Once a refund is issued, your access to the product is revoked and you must delete any copies you have downloaded.
If you have not received your refund after 5 business days, please check with your bank or card issuer, as processing times may vary. For further assistance, contact us at contact@slushi-amazing.shop.
8. Wrong or Incomplete Product
If you received access to the wrong product, or the material you received is incomplete, please contact us at contact@slushi-amazing.shop and we will resolve the issue promptly at no extra charge, by sending the correct product or issuing a full refund.
9. UK, EU & EEA Consumers — Statutory Right to Cancel / Withdraw
If you are a consumer resident in the United Kingdom, the European Union, or the European Economic Area, you have a statutory right to cancel (withdraw from) your purchase within 14 days without giving any reason. For UK consumers this right arises under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; for EU/EEA consumers it arises under Directive 2011/83/EU. This right applies in addition to, and independently of, the 30-day policy described above. Nothing in this policy limits or replaces your statutory rights.
9.1 Withdrawal Period
For contracts for the supply of digital content that is not supplied on a tangible medium, the withdrawal period expires 14 days from the day on which the contract is concluded, that is, the day your order is confirmed.
9.2 How to Exercise the Right
To exercise your right to cancel, you must inform us of your decision by an unequivocal statement — for example, by email to contact@slushi-amazing.shop. You may use the model withdrawal form set out below, but its use is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired. We will acknowledge receipt of your withdrawal without delay.
9.3 Effects of Withdrawal
If you validly withdraw from this contract, we will reimburse to you all payments received from you. We will carry out the reimbursement without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction, and you will not incur any fees as a result of the reimbursement. As our products are digital, there are no goods to return; your access will be revoked and you must delete any copies you have downloaded.
9.4 Loss of the Right of Withdrawal for Digital Content
Because our digital products are made available immediately after purchase, at checkout you are asked to give your express prior consent to the supply of the digital content before the end of the 14-day withdrawal period, and to acknowledge that you thereby lose your right of withdrawal once performance has begun. Where you have given that consent and acknowledgement and we have started supplying the content, the statutory right to cancel no longer applies to that purchase, in accordance with Article 16(m) of Directive 2011/83/EU and Regulation 37 of the Consumer Contracts Regulations 2013. If you did not give that consent, or if download or access has not yet begun, your 14-day right to cancel remains fully available.
This does not affect your rights where the digital content is faulty, not as described, or not fit for purpose, which remain unaffected in all cases.
9.5 Exceptions
In addition to the case described in Section 9.4, the right of withdrawal does not apply to contracts for the supply of goods or content made to your specifications or clearly personalised.
9.6 Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To Prime Health, 89-91 Narborough Road South, Leicester, LE3 2HD, United Kingdom — contact@slushi-amazing.shop:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following digital product (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
10. Contact
For any question about refunds or cancellations, email us at contact@slushi-amazing.shop. Our mailing address is 89-91 Narborough Road South, Leicester, LE3 2HD, United Kingdom.